Trouble Shooting

Warning

Under no circumstances should you try to repair the TV Box by yourself, as doing so will void the warranty.

Do not open the TV Box as there is a risk of electric shock. If a fault occurs, first check with the points listed below. If you are unable to remedy a problem by following the hints, consult our customer care for help

 

Problem	Solution
No Power	– Check if the power adapter is properly connected to the power supply and the TV Box – Press the Power Button on the Remote Control to turn ON the power
No Picture	– Check connection with HDMI cable or AV cable / Connect HDMI Cable or AV Cable properly
No sound or distorted sound	– Adjust the volume – Check that the speakers are connected correctly
The player does not respond to the Remote Control	– Aim the remote control directly at the sensor on the front of the TV Box – Reduce the distance to the TV Box – Replace the batteries in the Remote Control
Player does not respond to some operating commands	– Operations may not be permitted. Refer to the user manual – Possibility of system halted, re-insert with power adaptor to restart
No sound during movies playback	– The audio codec may not be supported by the TV Box. You can change to supported audio on the player menu – Check the volume
The contents of USB flash drive cannot be read	– The USB flash drive format is not compatible with the TV Box – If one of the USB cannot be read, please turn OFF the TV Box for 30 seconds and start again
Slow operation of the USB flash drive	– Big file size or high resolution content, USB flash drive takes longer time to read and display on the screen
No sound with HDMI connection	– Check the connection between the TV and the HDMI jack of the Box – Check your TV system setup – Check the volume
The TV screen is blank and the player LED is blinking	– Turn OFF your TV Box, wait 30 seconds, turn it ON again. – If under HDMI status, check if HDMI connection is correct or change another HDMI cable – Set the output resolution of the TV Box to 720p