Warning
Under no circumstances should you try to repair the TV Box by yourself, as doing so will void the warranty.
Do not open the TV Box as there is a risk of electric shock. If a fault occurs, first check with the points listed below. If you are unable to remedy a problem by following the hints, consult our customer care for help
| Problem | Solution |
|---|---|
| No Power | – Check if the power adapter is properly connected to the power supply and the TV Box – Press the Power Button on the Remote Control to turn ON the power |
| No Picture | – Check connection with HDMI cable or AV cable / Connect HDMI Cable or AV Cable properly |
| No sound or distorted sound | – Adjust the volume – Check that the speakers are connected correctly |
| The player does not respond to the Remote Control | – Aim the remote control directly at the sensor on the front of the TV Box – Reduce the distance to the TV Box – Replace the batteries in the Remote Control |
| Player does not respond to some operating commands | – Operations may not be permitted. Refer to the user manual – Possibility of system halted, re-insert with power adaptor to restart |
| No sound during movies playback | – The audio codec may not be supported by the TV Box. You can change to supported audio on the player menu – Check the volume |
| The contents of USB flash drive cannot be read | – The USB flash drive format is not compatible with the TV Box – If one of the USB cannot be read, please turn OFF the TV Box for 30 seconds and start again |
| Slow operation of the USB flash drive | – Big file size or high resolution content, USB flash drive takes longer time to read and display on the screen |
| No sound with HDMI connection | – Check the connection between the TV and the HDMI jack of the Box – Check your TV system setup – Check the volume |
| The TV screen is blank and the player LED is blinking | – Turn OFF your TV Box, wait 30 seconds, turn it ON again. – If under HDMI status, check if HDMI connection is correct or change another HDMI cable – Set the output resolution of the TV Box to 720p |
